We're here to help you succeed with CEF Core
Send us an email and we'll respond within 4-24 hours (faster for urgent issues)
support@cefcore.comGet instant help from within the CEF Core application (available to logged-in users)
Go to DashboardMonday - Friday: 8:00 AM - 6:00 PM Eastern Time
Saturday - Sunday: Closed
Available to all Starter and Professional plan customers
24/7 Phone Support: Available
Dedicated Account Manager: Included
Available to Enterprise plan customers
| Priority | Description | Target Response |
|---|---|---|
| Critical (P1) | Service unavailable or major functionality broken | 1 hour |
| High (P2) | Significant feature impaired, workaround available | 4 hours |
| Medium (P3) | Minor feature issue or general question | 1 business day |
| Low (P4) | Feature request or documentation question | 2 business days |
Click "Forgot Password" on the login page. You'll receive an email with reset instructions within minutes.
Admins can add users from Settings > Users. Assign appropriate roles and permissions during the setup process.
Yes! All reports can be exported to PDF, Excel, or CSV. For full database exports, contact Enterprise support.
CEF Core is fully responsive and works great on mobile browsers. A dedicated mobile app is on our roadmap for 2025.